Privacy Policy – How Solts PKR Handles Your Personal Data in Pakistan

1Introduction

Solts pkr operates the online gaming and sports betting platform available at soltspkr.bet. This Privacy Policy explains how solts pkr collects, uses, stores, protects and may share the personal information of players registered on the platform. It applies to all interactions with solts pkr — including account registration, deposits and withdrawals in Pakistani Rupees, gameplay, live cricket score tracking and communications with the support team.

Solts pkr is committed to handling your personal data with care and transparency. The platform is designed specifically for players in Pakistan, and data practices are built around the real context of Pakistani users — including the payment infrastructure, identity documentation and communication channels that Pakistani players use every day.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which are part of the overall agreement between you and solts pkr.

3How We Use Your Data

Solts pkr uses the personal data described above for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account management: Creating, maintaining and securing your solts pkr account, including login authentication and password management.
• Payment processing: Processing deposits and withdrawals in PKR through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and bank cards. Financial data is shared with payment processors only to the extent necessary to complete each transaction.
• Identity verification (KYC): Verifying that you are who you say you are, that you are aged 18 or over, and that your payment methods are registered in your own name — all required to operate a legitimate gaming platform.
• Fraud prevention and security: Detecting and preventing fraudulent account activity, suspicious betting patterns, duplicate account creation and unauthorised access attempts.
• Platform personalisation: Using your gameplay and browsing history on solts pkr to surface game recommendations and promotional offers relevant to how you actually use the platform. This is done on-platform and does not involve sharing your data with external advertisers.
• Responsible gaming: Monitoring gameplay patterns that may indicate problematic gambling behaviour, as part of our commitment to player welfare. This processing supports our ability to intervene helpfully and in good faith.
• Customer support: Using your account data and communication history to resolve queries, complaints and disputes efficiently.
• Legal compliance: Retaining certain transaction and identity records as required by applicable anti-money laundering and record-keeping obligations.

5Data Sharing

Solts pkr does not sell your personal data to any third party under any circumstances. We share data only with the following categories of service providers, and only to the extent strictly necessary for them to perform their function:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payment processors receive the financial data necessary to execute PKR transactions. They are bound by their own privacy obligations and do not receive broader account or gaming data.
• Identity verification providers: Third-party KYC service providers who assist with document verification and fraud screening. They receive only the specific documents and data elements needed for that purpose and are contractually bound to handle them securely.
• Technology infrastructure providers: Cloud hosting, server management and cybersecurity providers who maintain the technical infrastructure on which solts pkr operates. These providers operate under strict data processing agreements.
• Game content providers: Third-party game studios whose titles are available on solts pkr may receive limited anonymised session data for technical integration and performance purposes. They do not receive personally identifying information.

In the event that solts pkr is required by law, court order or regulatory authority to disclose specific player data, we will comply with that legal obligation. Where we are legally permitted to do so, we will notify the affected player before disclosure.

6Data Security

Solts pkr implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These include:

• TLS encryption on all data transmitted between your device and solts pkr's servers — your login, payment details and personal information travel encrypted.
• Credential hashing: Account passwords are stored using one-way cryptographic hashing. Solts pkr staff cannot see your password in plain text. Neither can anyone who might gain unauthorised access to the credential store.
• Role-based access controls: Internal access to player data is restricted on a need-to-know basis. Support agents, for example, can see only the data necessary to assist you — not your full financial history or identity documents.
• Intrusion detection and monitoring: Solts pkr's infrastructure is continuously monitored for suspicious access patterns, unusual data requests and potential breach indicators.
• Secure document storage: KYC identity documents submitted for verification are stored in an encrypted document vault with strict access controls and defined retention periods.

While solts pkr takes every reasonable precaution, no system connected to the internet is completely immune to risk. In the unlikely event of a data breach that affects your personal information, you will be notified as promptly as possible and provided with guidance on protective steps you can take.

7Data Retention

Solts pkr retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention framework is as follows:

• Active account data: Retained for the lifetime of your account plus a defined period after account closure — typically five years — to meet transaction record and KYC documentation requirements.
• Transaction records: Financial records including PKR deposits, withdrawals and bonus transactions are retained for seven years from the date of each transaction.
• Support communications: Chat and email records with the solts pkr support team are retained for three years from the date of the communication.
• Technical logs: Server and session logs used for security and fraud detection are retained for 12 months and then automatically purged.
• Marketing consent records: Records of consent given or withdrawn for marketing communications are retained for three years from the most recent consent action.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be connected to your identity.

9Your Rights as a Solts PKR Player

As a player registered on solts pkr, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting support@soltspkr.bet.

Solts pkr will respond to all data rights requests within 30 days of receipt. In complex cases, we may need up to 60 days and will inform you of the extension. We will not charge a fee for reasonable requests. If a request is manifestly unfounded or excessive, we reserve the right to decline it with a written explanation.

10Children and Age Restrictions

Solts pkr does not knowingly collect personal data from any person under the age of 18. The platform is intended solely for adult players. Registration requires a confirmed date of birth, and solts pkr reserves the right to require documentary proof of age at any time.

If we become aware that an account has been registered by or for a person under 18, that account will be closed immediately, any balances within it will be forfeited and any personal data associated with the minor will be deleted from our systems as quickly as our legal obligations permit.

Parents and guardians who believe a minor may have registered an account on solts pkr should contact support@soltspkr.bet immediately. We will investigate and act promptly.

11Changes to This Privacy Policy

Solts pkr may update this Privacy Policy from time to time. Updates may be required by changes in platform functionality, changes in the payment systems we support, changes in our operational partners or changes in applicable privacy regulations.

When we make material changes to this Privacy Policy, we will notify registered players by email and through an in-platform notification at the time of their next login. The effective date of the current version is shown at the top of this page.

Continued use of the solts pkr platform after the effective date of an updated Privacy Policy constitutes acceptance of the updated policy. If you have concerns about any changes, you are welcome to contact support before the effective date to discuss them or to request account closure.

12Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how solts pkr handles your personal information, please get in touch through the following channels:

• Email (preferred for data requests): support@soltspkr.bet — please include "Privacy Request" in the subject line
• Live Chat: Available 24 hours a day, 7 days a week from within the solts pkr platform — suitable for general privacy questions

Solts pkr aims to acknowledge all privacy-related emails within one business day and to resolve straightforward requests within 30 days. For access requests, you will be asked to verify your identity before your data is shared.